Tollgate Surgery – number system for appointments

The practice have reintroduced the number system for our morning walk in surgeries following requests at our last Patient Particiaption Group meeting.

Laminated number cards are to be left in the entrance lobby from 8am for those patients wishing to arrive and queue early.  That way there will be no confusion as to who will be first in line for an appointment.

Take your number – the next in line – and when the doors are opened the receptionists will systematically call out the numbers in order.  Hopefully this will stop those able bodied patients wishing to jump the queue in front of the less able and elderly.